Testimonials 2016

Customer service officer Caitlyn was very informative and helpful. Very happy with the service. I would recommend to anyone wishing to have a DNA test done. Thank you.

Australia, 9th February 2016

It was an easy process. I called up to ask about the test & to buy. The staff were very friendly & helpful.

Australia, 9th February 2016

I found the whole process very easy. The people I spoke with on the phone were very helpful and understanding. Thank you for your help. I would be happy to recommend you too my friends if needed.

Australia, 9th February 2016

I found dealing with your service to be easy and totally professional. The results although not what we expected were sent in the timeframe quoted. I thank you all.

Australia, 9th March 2016

You guys are very professional supportive and efficient despite being affordable. It's not a nice feeling waiting on these kind of results  but the whole process went under way smoothly and quickly. Can't thank you enough.

Australia, 11th March 2016

Very professional and supportive throughout the process. Results came days sooner than expected. I would recommend to anyone.

Australia, 16th March 2016
See more ...

Great work. Keep up the excellent customer service people love dealing with kind courteous & respectful people.

Australia, 01st April 2016

I can not praise your staff highly enough and would recommend your service to everyone.

United Kingdom, 21st April 2016

All went very well but most appreciated was the actual acknowledgement that you had received the samples. Thanks.

New Zealand, 15th April 2016

The most friendliness professional & very helpful staff from start to finish. Highly recommend this fantastic company.

Australia, 09th September 2016

I spoke to Alicia and Gardrina (not sure in the spelling) and they were very helpful. Made my process much easier, with their support. Thank you for your support.

Australia, 22nd September 2016

Testimonials 2015

Was happy with service level but did pay for 3 day result. Sample delivered Monday 5th Jan results received Sun 11 Jan. Slightly longer than anticipated but amazed to get results on a Sunday. Had set my mind to waiting another day. So well done there.

New Zealand, 11th January 2015

Everything was ok from start to finish

United Kingdom, 23rd July 2015

Results were fast thanks.

Switzerland, 3rd January 2015

Completely satisfied with results

United Kingdom, 8th January 2015

Very good service do exactly what the promise results were clear and easy to follow.

United Kingdom, 01st July 2015

Thank you for the easy no -fuss instructions / directions and the option of using a handkerchief as an alternative material.

United States, 9th January 2015

The service I received was prompt informative and truly professional. Thank you.

United States, 29th July 2015

Email notifications of the status of the testing process (payment received test pack sent samples received etc) was excellent along with an accurate indication of when the results would be available. I always knew what was happening. Great service. Thank you.

United Kingdom, 10th July 2015

Impressed with the speed in which you replied o my emails.

United Kingdom, 28th July 2015

Speedy service & emails were also responded to in a very timely manner. It's rare these days to get a "receipt of email" from a real person and I greatly appreciated this from you!

United Kingdom, 02nd July 2015

Timing was great and it was great to receive responses in such a prompt manner

Australia, 14th July 2015

We were told whilst I was pregnant that I was having non-identical twins (I assume cause they were in separate sacs). For 5 years people have always asked if they are identical and I've always wondered. I was so glad to have done the test and to find out that they are in fact identical. The process was quick and easy to follow. Thank you.

Australia, 12th July 2015

Very excited to receive the results and finally have the zygosity of my twins confirmed. Thankyou for the prompt easy to use service.

Australia, 10th July 2015

Great communication advising that DNA sample had been received and sent onto lab; and very speedy results

Australia, 09th July 2015

I appreciated the final clarification I requested via email. It was responded to very thoroughly and promptly.

Australia, 01st July 2015

The support was brilliant  nz post held  my sample. The team at the lab were great at helping me sort this out.

11th February 2015

Really happy with the service. Contacted you in regards to whether you had received samples and received a reply in just a couple of hours. Found it quite difficult to find a contact telephone number however. Overall really happy  great customer service

7th February 2015

You saved me from a lot of headaches and stress. Well done with your outstanding service and quality delivery.

09th February 2015

From placing the order for the test  the service received was fast and efficient. Would not hesitate to recommend Easy DNA. Thank you.

9th February 2015

really good service fast delivery and very fast results

14th February 2015

I would like to add that Sonia with whom we dealt with was so very very helpful right from day one and she made the process so much easier.  She was very professional and everything she said she would do she did.

Thank you very much for the quick response and easy to interpret service. I would definitely recommend this company to anyone. The price is also excellent. one of the cheapest around. Once again thanks for a great service!

17th February 2015

Very happy with the service I received Thanks very much

Australia, 12th January 2015

I liked the quick responds from the company. And I also like how they email the results too. Its got all the info I needed and paying £99 I think is a very good price

United Kingdom, 15th January 2015

Very quick and easy to follow  clear instructions

Australia, 10th March 2015

I found the staff very knowledgeable about the tests & they were able to answer all my questions.

Australia, 11th March 2015

I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.

Australia, 19th March 2015

I was very happy at the response rate in getting the results. I received the test results 5 days before the scheduled due date which was quite impressive. Any area of improvement is providing clarity on the consent form - I requested a zygosity test and the consent form included in my initial pack was more relevant to a paternity test (not a zygosity test).However I still completed it and sent to back. I was then contacted again to complete another consent form related to a biological parents test (again not a zygosity test I requested). So it created a lot of unnecessary confusion and I see this as an area that could easily be improved.

Australia, 20th March 2015

I think the service is very professional and would recommend this company to others wanting the same service .

Australia, 20th March 2015

Very good service and professional consultancy

New Zealand, 18th January 2015

Thank you for your help in this most difficult time.

Australia, 24th March 2015

There was a couple of hiccups when paying as I was overcharged but I was very happy with the efforts to rectify the situation promptly and also there was a mix up with what forms we needed to fill out but again when brought to your attention there was quick conformation to the fact that the right forms had been completed and which test was being done.

Australia, 25th March 2015

I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.

Australia, 29th March 2015

Fantastic service. Results delivered earlier than expected. Thank you

Australia, 29th March 2015

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Australia, 4th March 2015

Very good service thank you.

Belgium, 21st January 2015

Very quick turnaround easy to follow procedures and well informed. Thank you very much!

Australia, 5th March 2015

Easy to communicate with all questions answered fast.

Australia, 20th January 2015

just like to say thankyou for your help and a very professional service I couldn't have been any more satisfied with the service you provided for me test kit was sent out prompt and lady I spoke to on phone was very informative

United Kingdom, 21st January 2015

I was very impressed at the customer service and pleasant staff it was an emotional time for me so I really grateful how nice the staff was.... Thank you

Canada, 24th March 2015

Results came quicker than stated which was good.

United Kingdom, 19th January 2015

website does not state how to order a discreet test Discreet testing ordering needs to be made clearer as to order the kit first and then pay the extra once samples have been received.no information is given on website so I had to contact customer service to enquire how to pay for the discreet testing. Information on the website about how to order the discreet test would be more helpful.

United Kingdom, 21st January 2015

Thank you kindly. You have solved a 14 year long mystery for us.

New Zealnd, 21st January 2015

Great service prompt and efficient

United Kingdom, 17th January 2015

Overall satisfied with provided services.The results delivered on time. Nevertheless some delays in responses by email in French.

Luxembourg, 30th March 2015

Thank you for the speedy results. very pleased with your service

New Zealand, 11th March 2015

Once I ordered it online I appreciated the confirmation emails that kept me in the loop. I also rang the Australian help desk & the Lady I spoke to was very helpful.

New Zealand, 24th March 2015

me staying in SA and having to import the test tubes/containers and export them back to your lab I was worried about all the transport arrangement but everything was so well organised and everything went very well. This is such a process (coming to think about it) But simplified by your process in place. I'm still amazed by the service i received. I was also worried about the payment method to be used but again that was one of the easiest steps ever!! I'm really impressed ! and above all satisfied with the kind of service provided.

New Zealand, 26th March 2015

I have used your services for myself and my three sisters. Every time I have had the utmost professional service. All email correspondence has been quick and helpful on every level. We have received our results on time. I would recommend your company to anyone needing DNA services. Because of your company myself and my sisters were able to at last know our paternity without any doubt and it has made us all feel complete. Thank you once again....Kindest regards Therese Morris.

New Zealand, 27th March 2015

I felt very confident using your service and was very happy with the whole procedure. Many thanks

United Kingdom, 18 Sep 2015

Terrific customer service and a very efficient service.  Highly recommended!

United Kingdom, 18 Sep 2015

It was a very good experience. I am very satisfied with the delivery times and support

Switzerland, 03 Sep 2015

Excellent job and very professional service provided

South Africa, 03 Sep 2015

Thank you for giving me peace of mind after 47 years one happy lady

United Kingdom, 26th March 2015

Very fast service  will recommended to other people

United Kingdom, 12 Sep 2015

I am happy with the service you have provided and the efficiency with which everything was done. it was so easy to follow the sample collection process.

Zambia, 10th March 2015

Used the service twice. Very quick response time and very informative. Thanks

United Kingdom, 09 Sep 2015

Very pleased with the customer service and the overall process.  Thanks a lot

Canada, 08 Sep 2015

Great  quick service with really quick email responses

Australia, 03 Sep 2015

I was pleased with your services. I will definitely refer other people who might be in need of your services

United Kingdom, 23 Sep 2015

Very happy with your service

Australia, 24th January 2014

I am happy that the process was quick and stress free and being at my own home was relaxing.  Thank you

South Africa, 24 Sep 2015

Pleased with the service very quick and officiant! I appreciated the email stating that my samples had been received.

United Kingdom, 23rd January 2015

 Thank you for the great service and prompt turnaround time

South Africa, 25 Sep 2015

Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!

New Zealand, 22nd January 2015

Great service prompt and efficient

United Kingdom, 22nd January 2015

Efficient compliant deadlines and very professional work

Argentina, 13th April 2015

I have experienced some trouble sending the samples on a conventional envelope. Sending "medical samples" to the US requires a lot of authorization documents. I thought based on the information shown on the web that samples would be analyzed in the country of origin i.e. Argentina. Thanks. Best regards.

Argentina, 24th April 2015
See more ...

We are blessed with baby boy on 13th of March 2015 after two daughters. We all are very happy and recommend your services to our close ones. Thanks & Regards Gagan and Ashima Abbott

Australia, 06th April 2015

I found the support team very informative and friendly which made me feel secure

Australia, 09th April 2015

I was very surprised to have such a huge cost added to do a second test on child when in all correspondence it's states for just another $44 dollars you can have another test added when in real time that is to just do the mother. I felt it was a little bit of false advertising.

Australia, 15th April 2015

I very much appreciated the way in which my initial enquiry and subsequent test results were dealt with. Empathy sensitivity compassion and privacy were paramount in my decision to proceed with DNA testing.

Australia, 16th April 2015

Excellent service got the results a few days before estimated date!

Australia, 17th April 2015

It was overall a good service. Always had someone to talk with and answered all my questions. The lab results took alittle longer then what was stated in emails but still be fast service. cheers

Australia, 18th April 2015

I would highly recommend this service. I previously did a dna sample with genetrack biolabs thinking they were aus based it was a total disaster and took months. This service was fast and efficient nil probs whatsoever.

Australia, 18th April 2015

Would recommend this company.

Ireland, 10th November 2015

I found staff extremely helpful and supportive

Australia, 18th April 2015

Very professional service.

Ireland, 4th November 2015

the overall service was excellent. Perhaps you could inform clients that a 3 month delay in submitting DNA samples would have their case archived at a cost. Otherwise thank you so very much. have a good and happy new year.

Australia, 1st January 2015

Sometimes it hard enough to come up with the money to pay for the test to be done especially when you are a single parent and on a low income even with work money coming in so therefore I don't think there should be added fees to reactivate your account "case" if the test isn't complete within the 3months of the kit being sent because sometimes in my case the other person may refuse to take the test for months before deciding to actually go through with it. That's the only negative other wise all positive.

Australia, 1st April 2015

Thank you for a quick response. Everyone always asked whether my girls were identical. I always said no and used to get the reply back "are you sure". Now i have my answer. Thank you very much.

Australia, 22nd April 2015

Received the results on a public holiday (Anzac Day) I didn't expect this I was very impressed.

Australia, 25th April 2015

Job well done. I contacted you by e.mail on a couple of occasions & had no fault with the girls. I am now a Daddy at the age of 69 BUT she is 47.

Australia, 25th April 2015

Very happy with your service mainly because you were honest and did what you said you would and in the time frame you stated .

Australia, 2nd April 2015

I was very happy with your very helpful and professional services Very friendly staff very quick and detailed results Thank you. Billy Nigroh

Australia, 30th April 2015

Very positive experience. Very easy to follow directions and prompt response.

Canada, 2nd April 2015

Find the service to be prompt efficient and easy to understand.

Ireland, 29th April 2015

My experience with your service was positive because the process was quick & easy. I really appreciated the customer support I was given over the phone  all my questions were answered in a friendly & professional manner.

New Zealand, 16th April 2015

Very simple process had a couple of questions at different points and they were answered very quickly cant fault your team.

United Kingdom, 9th April 2015

No improvement needed.

Ireland, 4th December 2015

This is the fast turn-around that I have experienced in ordering DNA tests results.

United States, 13th April 2015

I was impressed by the fact that when I contacted customer services and informed them that my first sampling pack failed to arrive another was mailed without any delay.

Ireland, 18th December 2015

This service has put my mind at ease. I was pleased with all of my questions always being answered as quickly as possible. I would recommend this to anyone who needs this service.

United States, 22nd April 2015

The test results were delivered right on time and customer service was very helpful when I was deciding what test to get.

United States, 7th April 2015

We were very happy with everything.

Ireland, 2nd December 2015

Very good DNA service in a low price and really quick time.

Ireland, 3rd December 2015

Deciding to venture into the unknown area of DNA testing has been rewarded with professional and efficient service. Thank you

Australia, 29th May 2015

Happy with the fast and professional service we got from Easydna. If ever needed again we use again as we know it's safe and reliable

Australia, 9th May 2015

A great experience in difficult times. Thank you for delivering the promise.

Australia, 13th May 2015

Extremely happy with the service provided. Results were received within 4 working days. Thank you so much!

New Zealand, 6th May 2015

The service was very fast . I had my results 3 days before I expected . Thank you

Great Britain, 23rd May 2015

Excellent service on the phone & by email. Testing & results very efficiently done. I would highly recommend your company to others. Thank you.

Australia, 7th May 2015

Quick service from receiving pack after payment and ordering online to email with conclusive evidence

22nd May 2015

Response rate to emails sent where fast and very informative. Customer service exceptional and results are easy to interpret and understand.

Ireland, 5th June 2015

I'm very satisfied with the service provided and would recommened easydna to others. Thanks for a speedy and straight forward service.

Great Britain, 3rd June 2015

Thanks you very much for your fast efficient and easy to understand service. I now know that I am the biological father of my child and I am overjoyed at this fact.

Great Britain, 9th June 2015

Very professional and honest service. Not the result we were hoping for but at least we are left in no doubt thanks to your company

Great Britain, 10 June 2015

Your colleagues from the customer service were very friendly and supportive. Thank you for making this paternity test so simple efficient and easy for us. Doing this kind of a test is a very lonely moment and Easy DNA makes the process psychologicaly financialy and technicaly bearable.

Switzerland, 10th June 2015

Your service was recommended via the Australian Twin Registry. It was a very straight forward process for knowledge that has eluded us all our lives. Thank you.

Australia, 19th June 2015

Easy to use self service from home. Quick response & prompt follow up to let us know where we were at with estimated dates etc. Great communication.

Australia, 26th June 2015

The most attractive aspect was that Easy DNA provided return addressed envelopes making the rerun of the samples extremely easy and hassle free.

Australia, 30th June 2015

I would like to thankyou very very much for your amazing service. My twins had their 21st party tonight and we thought the results wouldn't make it back in time. But you are the best and the results made it before the party! Happy days!! You made our identical twin girls :) :) very happy and surprised. Thankyou again and keep up the great work. Kylie :)

Australia, 27th June 2015

I was very pleased with how my questions were answered when I contacted customer support.

7th June 2015

The service was first class with result dates being adhered to and everything went like clockwork. Excellent!

Great Britain, 8th June 2015

Very positive experience. Phone calls/emails helped to clarify things and I always received prompt responses.

United States, 28th June 2015

Very simple process that was explained in the supplied pack. Only change would be for the documentation that states that stamps needed to be affixed to the envelope however it was already postage paid.

Australia, 19th June 2015

Would love a bit more information in the Twin Zygosity Result report especially the genetic markers tested and what it represent.

Australia, 19th June 2015

Glad I did it. We were always told by our Mother that we were non identical. Now I know the correct answer we are identical

Australia, 17th June 2015

Was happy with service and would recommend you to any friends or people requiring this service. Thankyou for your help with regards Tony Ashord

Australia, 17 June 2015

Very happy with overall service. Quick response and very professional in the service offered.

Australia, 29th June 2015

I was pleased with the promptness of the results being out before the actual date that I was waiting. The service was marvellous

South Africa, 18 June 2015

So thankful for positive results price and speed on getting this done! Picked the right place

Canada, 4th June 2015

Thank you for your prompt service which finally put my mind at rest. I am astonished at the same time delighted but also satisfied with 100% customer support received in particular from Mark Purseglove | International Sales & Marketing Manager with whom I had numerous email conversations to finally decide to stick with you guys. Once more thank you Bienvenu

Great Britain, 24 June 2015

The customer service we where given was over and above what l though we would get. They were able to help me through the ordeal very polite and understanding our circumstances. l would like to thank each and everyone of you

Australia, 22nd July 2015

Very happy with all aspects of service.

Australia, 10th January 2015

The experience was an easy one with as little stress as possible. The team made it very comfortable for me.

Australia, 22nd July 2015

Very happy with the service I received Thanks very much

Australia, 12th January 2015

Very happy with the outcome of the test and how the results were written out to me. (Easily explained). the blood test was very simple to do was not difficult at all no mucking around! Would recommend to anyone thank you

Australia, 14th July 2015

I was very pleased with this company for this service. I had to speak to customer service a few times and they were very professional and efficient with answering all my questions. I was also extremely impressed with the quick turn- around time from the time the sample was tested and the results sent to me. I was given an expected date of arrival and the results came on that date. I was very pleased !! Good job !!!I would certainly use this company again and I would highly recommend this company to others!!

Canada, 5th January 2015

The service was so prompt and satisfactory. I couldn't believe how fast the whole process took. Keep up the good work

Ireland, 03rd July 2015

Would recommend this company to anyone that needed to have a DNA test done in the future

United Kingdom, 10th July 2015

Emphasize the good understanding and how quickly they were delivered the results very good service reliable and secure.

Ecuador, 7th January 2015

Great customer service keep up the good work would recommend easy DNA

Australia, 08th July 2015

Very well conducted Just what was required - excellent service! Your website was very informative and clear; the duration of test - perfect; the price - reasonable. I wanted to take the test anonymously without the knowledge of my wife and your service provided that perfectly. Thank you I am satisfied and relieved.

United Kingdom, 24th July 2015

I have recommended this service to other people. This is the 2nd paternity test with easydna I am 100% percent totally satisfied. I had fast and efficient service and have and would recommend easydna to others in the future.

Australia, 29th July 2015

Testimonials 2014

"Firstly thank you to you all for the service provided in getting my DNA testing underway. You make a good team.

Secondly, thank you again for the swift response in finalizing my results. You don't know how much time and effort had been put into getting this arrangement into place as it was ongoing for almost a year and to have it all sorted within 2 weeks is just awesome and therefore I can't take you enough for your service, much appreciated, in fact the great results brought tears over the phone when I contacted my aunt to give her the good news.

Thank you again for your time and May the Good Lord richly bless you all."

Australia & New Zealand, 25th June 2014

Thank You Erin, Michelle & Sonya in your professional manner in which you conducted this case. The result comes to no surprise to me as I could 100% guarantee the biological relationship with father & child.. Its a shame that the client decided to take this unnecessary approach in the first place after 9.5 yrs to try and delay paying Child Support & the arrears that they are trying to recover from him..& its sad to know that people take these measures!

All the same I appreciate your wonderful support & understanding throughout this case.

Australia & New Zealand, 29th May 2014

"Thanks so much for sending me the test result. I am very impressed with your prompt process. Thanks again for your time."

Australia & New Zealand, 24th April 2014

"Thank you very much for the professional manner in which you have conducted the tests I had requested. The manner in which this delicate situation has been handle by your organisation has been second to none."

Australia & New Zealand, 23rd April 2014

You guys are doing a good job I must say. U helped me a lot. I am a witness to that.

South Africa, 29th January 2014

Nice and quick answer :D!

Austria, 1st December 2014

Just need to put a summary with the results in simple English. Like we wanted to know if any of the 4 siblings tested were half or full. Already knew we were at least half. The results advised us being half siblings which we knew but because some of us were 97% and some 57% which said 'Possible' for the 57% it didn't show whether that meant it was possible that we were full siblings. It wasn't noted at the top and bottom of the double ended arrow indicator which way was half sibling or which was full sibling Your customer service tried to explain but I still don't know. Need explanation to be like... Are these two persons half siblings....Yes. (or something like definitely siblings.) Are these two persons full siblings.... Possibly could be. (or not likely or definitely not) Explaining use words like alleles more or less is like explaining in a foreign language. Although it's good to have this information too in case further persons are found to add more comparison testing. Just an additional bit to summarise in very simple question answer format would be good. Your customer service person was very kind and tried very hard to help me understand the results I think I just couldn't though. I must have got the slow gene. Thank you for the great service. Appreciated.

Australia, 4th December 2014
See more ...

My contact Niki was second to none with her customer service. I was informed very well and it was just a pleasure overall to deal with her.

United Kingdom, 2nd December 2014

Very good service  thanks.

New Zealand, 3rd December 2014

Appreciate the service you offer.

Canada, 29th December 2014

Information provided with confidence - often required to solve delicate / emotional personal disputes

New Zealand, 29th December 2014

Good service. Thank you.

Belgium, 31st December 2014

No other comments. Very pleasant and quick transaction

Australia, December 29th 2014

Execelent customer service

Switzerland, December 28th 2014

Testimonials 2011

Thank you  You were very informative  But I had many problems to get in touch because of problems with Ur landlines but I always got a call back

26th February 2015

Services were all five star.

 

Australia, 9th February 2011

My customer service representative, Kristy White, was very helpful, informative and professional. She also displayed compassion and sensitivity dealing with an emotional situation such as this. I greatly appreciated her help and the speediness of our test results (4 days early). I would not hesitate to recommend your company to any acquaintances.

 

Canada, 3rd March 2011

Thank you so much for getting back to us in such a timely manner.  This takes off so much pressure and allows them to move on as a family.  Again thank you.

 

Canada, 11th March 2011

I was very impressed with the whole process and glad to know there is something available at such a reasonable price for people to access.

 

Canada, 11th March 2011

Thank you, I am very impressed with your efficiency, as you can imagine my clients are very anxious.

 

Australia, 15th March 2011

Thanks so much for the final result. Now I can put to rest any thought contrary to the results.

I will be very happy to recomment easyDNA in the future should any of my friends or co-workers require such services.

Kind regards

 

Australia, 5th April 2011

"Awesome customer service! thanks for a great service."

 

Australia & New Zealand, 13th April 2011

"Thank you Vee you have been very helpful :)"

 

Australia & New Zealand, 13th April 2011

Thank-You for the mail,esp.early. I appreciate everything you have done to assist me in concluding this test. You have done more than I ever expected,bravo!! I will not try any further testing. I got the hair from my fathers wool hat. He hardly has hair at 93 !! Again, Thank-You for making the process easy..hence the name Easy Dna (no pun intended )

Please pass this message on to your supervisor-they should be reminded of your excellent customer service and your genuin concern for your clients. Again, BRAVO !!!

 

United States, 26th April 2011

Thank you for your quick response and excellent service. It is appreciated Have a great week

New Zealand, 26th April 2011

Thanks for excellent client service by your company

Haiti, 29th April 2011

I just wanted to write you a note to tell you thank you for all of your patience, understanding and kindness..

  ...I was reading over the correspondence between us this past few months and I took note of how well you handled my repetitive questions, and rambling.   You handled them with professionalism and dignity.

I’m sure you have to deal with a lot of people on a daily basses with regard to this type of ‘sensitive’ matter. but I wanted to say thank you! You have been fantastic.  I honestly cant say thank you enough. for the time and care you took with me!

Canada, 13th May 2011

A life changing email for a group of people.

Thankyou so much.

Canada, 16th May 2011
See more ...

Thank you very much & keep up the good work!

South Africa, 20th May 2011

"you made it so easy very professional many thanks."

Australia & New Zealand, 20th May 2011

Thanks for your help I would just say please keep on doing your job, because as you say this is actually a peace of mind test.

South Africa, 10th June 2011

Hi Team, A big thank you to everyone for doing the DNA test.  This has made my life an easier one and now I can make up time with my Dad now, that sounds so weird. All the best keep up the great work.

New Zealand, 22nd June 2011

Thank you easy dna for the excellent services provided. i can't even begin to describe how greate i am, the staff is very professional and they also do follow ups. as a person who works at client oriented industry i learnt a lot from the consultan who was always in contact with me, giving me all updated info, thank you.i sure will recommend easy dna to other people, infact i'll be like a an ambassador.

South Africa, 25th June 2011

It was my first experience, and with people willing to help u understand is great, so great overall service, thanks.

Australia & New Zealand, 29th June 2011

"Results came through sooner than expected. Thank you for helping me find my family."

 

Australia & New Zealand, 12th July 2011

I appreciate very much, excellent service.  Best Regards

 

New Zealand, 21st July 2011

Thank you for a fantastic service - results received way before time, and everyone we dealt with along the way was extremely helpful and efficient.

South Africa, 23rd August 2011

"I have been pleasantly surprised with the high standard of professionalism and prompt communication. My concerns seemed to be important and my case was dealt with sensitively. Even when I called the Auckland office, they were informatuve, friendly and re assured me (Was a difficult time for me).

easyDNA is one of the few customer focussed business' left. Kudos I would recommend your services to anyone needing them :)

Thank you very very much"

New Zealand, 02nd September 2011

Your service is easy to access, you are expediant in processing requests and samples and dissemination of results is confidential and such results are distributed through means preferred by customers.

South Africa, 05th September 2011

"Excellent customer service. All my questions were answered very promptly and clearly. Thank you very much."

 

Australia & New Zealand, 22nd September 2011

What an awesome company!

Thanks again so very much! I really appreciate it! Have a great day!

Australia, 04th October 2011

I was afraid my citizenship application could be delayed because of the DNA test, but  easyDNA has really exceeded my expectations!

Australia, 06th November 2011

Testimonials 2010

I would like to take this opportunity to thank you for your time and prompt response.

Ireland, 19th January 2010

I cannot thank you enough for your understanding and efficient professional communication, you have been great to deal with. You are certainly a credit to the profession you are in and have a great insight into the sensitive nature of the test.

Australia, 19th January 2010

Its a relief and I'm so happy with your professional service your a credit to the industry.

Ireland, 4th February 2010

I am deeply grateful. The result is well worth the money spent. I won't take up your time with all the reasons why I had doubts.  I was not the only one who had doubts. I have loved all three sons equally but this one has been the closest throughout our lives.  Of them all he has been the most responsive and the most receptive to whatever teaching I have been able to give. If the results had gone the other way I have no idea how I would have coped - probably gone mad. So you can rest assured that your work is profoundly beneficial.

I am deeply grateful for the way you have dealt with this matter which allows me to really enjoy whatever years I have got left. It also lets me feel able to commit to his children, my grandchildren. It also inclines me to trust that my wife of those days did nothing to delude me about the other two sons and grandchildren from them. Please believe in the immense value of the work you do and in the sensitive and responsible approach that you bring to the task.

Australia, 5th February 2010

Thank you for your email. Thank your company for the services you have provided for me and our family! I can not sing your praises enough! What an excellent company to deal with! Thank you once again for emailing me so early and putting all our minds at rest!

United Kingdom, 23rd February 2010

I would like to thank you for the manner in which you addressed my request and how easy the process was. Although confused by the initial results, Kathy and Andrew, the director, were very helpful in their response and the further testing that showed my fraternal twin and I were in fact born of the same father. Thanks again for the wonderful service I received.

USA, 9th March 2010

Thank  you guys, At last ......I am relieved now ! Now I can do everything for my kid without taking a second thought! Please keep up the good work! Cheers.

South Africa, 18th March 2010

Thank you so much for your help. The best money I have ever spent. You have provided a wonderful service and hopefully I will never need you again!

Australia, 2nd April 2010

I thank you for your email, although it is not the result I wanted to hear I sincerely thank you for the certainty we now have.

New Zealand, 7th May 2010

My experience with easyDNA was great all my questions were answered very quickly with information that was very valuable. I felt safe ordering the test on line and the results were easy to understand, I got a very good result for the difficult tests I needed. I would strongly recommend them to anyone.

Australia, 15th May 2010
See more ...

Thank you for the results.  Even though we are very surprised by them and not what we expected, it's good to know the truth once and for all.

Canada, 22nd June 2010

What a great Service, Thank you sooo much for getting back to us so quick and letting us know... Very Happy Customer...

Australia, 13th August 2010

easyDNA, I just wanna say thank you for everything. Good job and God bless.

New Zealand, 27th August 2010

Many thanks for all your help and support

United Kingdom, 3rd September 2010

Its been a little while since I received my DNA results, however, even thou it wasn't the outcome I may of wanted, I'm very grateful for all the support via telephone and email. Many thanks for every thing and your company will be recommended to others.

Canada, 16th September 2010

Thank you very much.......you made my day and my year!

Canada, 22nd September 2010

Many, many thanks for your assistance and high standards of professionalism and constant updates. You have helped us more than you will ever know!

South Africa, 18th October 2010

Thank you for the results. Delighted they were processed so quickly and that they are brothers.  That’s after years of wondering - this should have been done years ago.

Ireland, 26th October 2010

Thanks for the prompt response.

South Africa, 1st December 2010

Dear easyDNA, I received the DNA result you posted to me and I have read and understand it. I thank your company very much for your quick response during the course of the test. Looking forward to do more business with you, thanks.

South Africa, 2nd December 2010

Testimonials 2009

Thanks very much for all you've done.

Australia, 7th January 2009

I am very appreciated for your excellent service and wishing you a healthy ,happy , prosperous year , young and beatiful for ever

Australia, 27th April 2009

Thank you for getting the report back to me so quick. I really appreciate the extra effort and thank you for you best wishes.

Australia, 2nd May 2009

Now thing's have settled down a little with me finding my biological father I would like to thank you so very very much for everything you have done to help us throughout our DNA testing process. We couldn't of asked for a better service and we so appreciate everything you have done.

It has taken 16 long years of searching for my dad and now we've found each other we are looking forward to catching up on all the lost years & already we are very bonded & have contact every day :) Mandy as far as I'm concerned your a gem & keep up the great service that you have provided for us. Brilliant!

Thank you so much again & all the very best to you :)

Australia, 28th May 2009

I just want to Thank You! you have made this extremely hard and difficult situation very easy and uncomplicated. Thank you once again.

New Zealand, 9th June 2009

I just wanted to say a quick thank you to all involved for an effortless and smooth service I have received from the team. I expected things to be more complicated than they were and I'm glad I chose easyDNA for handling my case with speed and clear polite communication. Thank you!

United Kingdom, 11th June 2009

Thanks for you prompt results

United Kingdom, 15th September 2009
See more ...

Thank you so very much for your prompt reply to my enquiry. Our circumstances have been very tragic, and it has taken me quite some time to get my head around the full implications of this DNA result. Thank you again, the assistance you and EasyDNA have provided to my family has been invaluable, and we are so very grateful.

Australia, 21st September 2009

I have to say a very big thank-you to you guys for your sensitivity and level of service. Yes, we had received the results and they have finally put to rest any doubts so that we can all move forward now and love this little girl unreservedly.

Australia, 25th September 2009

Thank you so much for providing peace of mind for us.  We are overwhelmed and overjoyed at this news!  What a wonderful service you have provided to this family. Thank you, thank you, thank you!

Canada, 15th October 2009

Thank you Mandy and to easyDNA, for getting the results through so quickly!

Australia, 27th October 2009

Thank you for the email and the time you spent to listen & talk to me. Not being able to talk to anyone has been very hard and depressing, I really appreciate it. Thank you so much.

Australia, 3rd November 2009

Many thanks for you email.  I can confirm that I received the results of the DNA twin test and that I was very pleased with the service that you provided.

United Kingdom, 11th November 2009
This site uses cookies. Find out more about this site’s cookies.